Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro Dancer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://directdanceshoes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@directdanceshoes.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@directdanceshoes.com
Коробка мятая, но туфли целые. Продавец отправил подарок.Очень красивые туфли, удобный каблук, но не подошли, т.к. они на широкую ногу.
Came sooner, great quality, stable and beautfiul!
They are absolutely gorgeous!! Recommend 100%. Super stable and well made!
bardzo dobre wykonanie, mega szybka dostawa, pasują idealnie. Normalnie noszę rozmiar 39 A zamówiłam z tabeli 8
Красивые и качественные. При первом впечатлении, устойчивые и достаточно удобные. Спасибо большое!
Удобные туфли. Брала на свой 37 размер. Подошли идеально!
Ordered to New Zealand. Parcel came without damage and some extra sole cushions for your feet. Shoes are very comfortable to dance with, a reasonably good foot support for the price. Some of the sowing came undone after first dancing session (6 hrs). It took a long time for the parcel to arrive (a month after the expected 3 weeks) I ordered in September and got them in November, so if you need them sooner you might get disappointed. had initially a chemical smell but it went away after airing them out. Overall happy with the shoes.
На первый взгляд неплохо. Размер 7 на 37,5 нормально. Не на узкую ногу. Доставка быстрая. Посмотрим, сколько продержатся.
туфли супер. размер точно по таблице. девушка сказала, что каблук удобный и сидят хорошо. танцевать удобно.
Perfect fit, sailer adjusted the size Due to some problems with the shipping sailer re-send a new pair with in a few days Shoes are wonderful Thank you!
Superbes chaussures très confortables, adaptées aux pieds fins, taille exacte
very comfortable and well balanced, I recommend taking a smaller size than you usually wear, shoes strech after a while, 8,5 cm heels are stable
туфли офигенные. очень удобный, каблук как будто пружинит. танцевать удобно. на узкую ногу. на длину стопы 24 см брала 7 размер, подошел как родной
По размеру подошли. Взяла 11, на ноге сидит свободно. Я побоялась брать меньше. Качество вроде бы неплохое. Материал немного пахнет.
отличные туфли, устойчивый каблук, удобные, яркие. подойдут как на узкую, так и на широкую ногу
Красивые и удобные. Ремешок чуть длинный. Но можно подрезать
Ooooo myyyy Goooood.Absolutely amazing.Perfect fit.Perfect look.I can't wait to test them in the dance floor.Seller highly recommended
Туфли удобные и красивые. Первую вечеринку уже отплясала. Наверно закажу ещё каких-нибудь))
Good quality and very comfortable.
Bonitos, taco firme y estable, ideal para pie delgado. La talonera no cubre todo el talón, pero igual me resultaron cómodos. suela semi flexibles, ideal para sociales.
perfect
Los zapatos son como en la foto, buen material y cómodos, España yo llevo un 38, y por lo que mide mi pie 25cm pedí un 8 y medio y me quedan estupendos . Eso si las personas que tengan la parte de alante del pie fino les quedará bastante suelto, pero un zapatero los puede ajustar fácilmente. Los aconsejo y muy buen trato con el mendedor. Tardaron unas 3 semanas .