SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro Dancer Dance Shoes Online Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sizing is way off, about a size too large. I ordered an 8.5 when I wear a 9, but they are still a tad too large. I like them, however. They are easy to get on and off, and have a shorter, more comfortable heel. Great for learning West Coast Swing! Makes the spins and turns much smoother with dance soles and I loved using them the first time last night.
Danse
These shoes fit perfectly for me. I love the fit as it is made for narrow feet with plenty of room for the toes and has more than enough arch support.
I love these. They are a touch wide in the toe but so Comfortable to dance and perform in, it makes no difference! Would buy again!
As my local dance store did not stock a good range of styles, I went on line to find a pair of easy to put on suede soled dancing shoes. I wanted a pair that I did not have to buckle up or lace up. This pair is great and easy to dance in. When the box arrived it had no commercial labels on it and was a very cheap box, also the shoes had no markings on them as to their manufacturer - so I am not sure if they are made by a reputable company or whether they will last me a long time, but for now I am dancing in them just fine.
I tried over ten pair of dance shoes and finally, these are very nice! Feel nice on, look sharp, and I can dance easily!
Great fit! True to size. I can see that these may not be as suitable for narrow feet. My feet are slightly wider than average. I already own prettier dance shoes in silver and black that are more dressy. I love the neutral color and simple style of these shoes that will go with any outfit and dance genre. I mostly dance West Coast Swing and Contra.
Nice shoe
Order a half size larger for space, runs a little small.
they fit great and are very comfy.
A little sloppy around the sides/heel, but a pretty shoe. Looks like it's all synthetic.
I love this shoe and it's a great price. But I ordered my size & it was short in the toe.
I recently started taking dance lessons. These shoes are awesome. They fit comfortably and the soles make turns much smoother. I don't normally wear heels but these are just right.
This shoe is good for practice. I purchased a half size up because of reviews and that worked. I wear with a thin sock. Easy on and off. You basically get what you pay for.
Very comfortable and nice to dance in. Heel not too high and sole is suede like material.Do not wear them anywhere but on a dance floor.
Comfortable dance shoes. They were large but comfortable. I just wore them for the first time for a salsa class wearing them with thick footie socks. I actually forgot I was wearing them. I will probably buy another pair 1/2 size smaller, so I can wear them without socks. But right now,I'm very pleased with the weight and comfort of this shoe.
This pair of shoes is the most comfortable I have ever had. I could wear them all day and all night.
Love them! I ballroom dance in them and I can move more freely across the dance floor!
Good quality shoes, very comfortable. Since I had read the reviews, I knew I should order half a size bigger so I advise everyone to buy half or one size bigger than what you normally wear.
Love these shoes. I am preparing for a ballroom dance competition and have an ankle injury. I may very well have to dance wearing a brace. These shoes arrived yesterday and they fit perfectly over the brace... no straps to buckle!! I couldn't be more pleased. And... they're much nicer-looking than the tie practice shoes, so when my ankle heals, I'll be wearing them for practice also. BTW... they are not patent leather. They are,as the picture shows, just plain leather.
Hugs the foot well, and there is an appropriate amount of space in the toe box, but the length is much smaller than I expected. I normally wear a 10 1/2, and ended up ordering the 12 because the 11 was too small.
looking forward to dancing in these, they feel wonderful and are so easy to get in and out of them. Soft leather.
My ballroom dance partner is only 2" taller than I, so I need dance shoes with low heels. My choice can then be limited, as shoes also have to fit my small, thin, high-arched feet. I ordered these shoes expecting just to wear them for warming up, practicing steps alone, etc, and was pleasantly surprised to find they fitted my feet perfectly, and are so comfortable I can wear them for a full session of dance practice with no chafing around the top, pinching at the toe. or rubbing on the back of my heel -- all problems I've had with other dance shoes. The elastic straps make them quick to put on and take off without having to fiddle with buckles or adjust again during a session as my feet swell. Of course, what fits my feet perfectly may not fit someone else at all, and I just got lucky with this style. (And for once the size chart was accurate. They really were the same as a 6.5 in North American sizes.) Although someone else with different shaped feet may not agree, I love these shoes. Definitely a five-star style!
The first dance shoes I love!
I'm on pair #3. They last about 5 months with 2X a week dance lessons. Wish they came in other colors.