SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro Dancer Dance Shoes Online Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
Buty posiadają zacieki z kleju.
These shoes are really beautifull. I love it.
Zamówione 12.02.21, doszły 09.03.21. Wzięłam rozmiar 8.5 i wysokość obcasa 6.5, mam stopę o długości 25 cm i są idealne :) Polecam
Bardzo ładne, wydają się wygodne, bardzo śmierdzą klejem, ale mam nadzieję że to minie.
Buty bardzo wygodne polecam jak kapcie
My foot length is 23 cm, but circumence is 21 cm. I ordered the 36 (5.5)size with 7,5 cm heel high. Shoes have good quality and look very nice.
cómodos bonitos exactamente como en la publicacion,
Prendre 1 taille au dessus
buty super miękkie i wygodne. wyglądają dokładnie tak jak na zdjęciu. normalnie noszę obcasy w rozmiarze 37, zamówiłam 6,5 są okey. niestety są trochę za luźne i wyjeżdża mi stopa z buta ale w opakowaniu dołączone są wkładki pod przodostopie więc z nimi powinno być okey. buty przyszły do Polski po miesiącu
Beautiful shoes for my wedding <3Thank u
Absolutely amazing! Love it very much
Piękne buty, przyszły zapakowane w pudełko, rozmiar idealny
Fast shipping. It arrived in Poland in 3 weeks as promised by the store. Very nice, soft and comfortable shoes. Size ok. I have already ordered a second one for my sister. I recommend
Buty super wygodne, mięciutkie, wykonanie jest dobre. Rozmiar wzięty o 0.5 cm większy aby palec nie wystawał co było dobrym pomysłem. Obcas stabilny, w stopie trochę luzu ale sprzedawca dołącza wkładki dzięki, którym jest mniejszy luz (orz całonocnych tańcach gdy stopa spuchnie będą idealne). Wysyłka bardzo szybka nie całe dwa tygodnie. Polecam serdecznie ☺
We had some troubles with communication about size
супер быстрая доставка, буквально 2 недели . отличные мягкие туфли, устойчивый каблук. супинатор на стельке хорошо держит свод стопы,. удобные. размер соответствует. отлично подойдут для тренировок
туфли крутые, комфортные, красивые! но вот эти ремешки на супер узкую ногу видимо, прям передавливают, сжимают. попробую разносить, но не знаю, насколько это возможно. в целом, довольна, и туфли хорошие, и пришли очень быстро, спасибо!
excellent shoes!! I love them! thank you ❤️❤️❤️ I recommend
Very good thank you
zamówione 28.08.2020 dotarły 9.09.2020. ekspresowa dostawa do paczkomatu. Wyglądają super, są bardzo bardzo mieciutkie. Troszkę wystaje mi palec ale mam nadzieję że będzie ok. Bardzo ładnie prezentują się na nodze i wydają się wygodne. Od sprzedawcy dodatkowo zostały dolozone wkładki. Szczerze polecam :)
Можно брать на размер меньше обычного, если узкая нога как у меня. Удобные. Нигде не трут. Очень мягкая подушечка под пальцами - то что мне нужно. Спасибо!
they came really fast and are super comfortable, for narrow feet like mine are awesome, even a bit wider for me but with the pads they gifted it fit really well, my foot size is 37 EU
Buty są bardzo wygodne i porządnie wykonane
Чудесные туфли! Ответственный продавец, качество отличное. Сели как влитые!))) Рекоммендую