SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro Dancer Dance Shoes Online Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ооочень крутые туфли, супер удобные, для танцев самое то
Суперские, только долго не отправляли
The best shoes ever. I love it ❤️❤️
Excellent and gorgeous!
Tardó demasiado
nice looking but poor quality
Cudowne , bardzo wygodne :) szybko przyszły :) Trzeba zamówić rozmiar większe , noszę 39 , zamówiłam 9 i są idealne :)
Me han gustado mucho.Han tardado bastante en llegar pero bueno.Buena relación con el bededor.Recomiendo
Хорошие туфельки)
Buty wybierana zgodnie z rozmiarówka centymetrowa, okazały się za duże... polecam wybierać rozmiar mniejsze. Wysyłka trwała przez sprzedawcę tdość długo, jednak po wysłaniu bardzo szybko dotarły do Polski. Wykonanie bardzo dobre. Bez wad. Buty bardzo wygodnie. Obcas bardzo stabilny. Idealnie trzymają w pięcie dzięki czemu nie przeszkadza luźna kostka. Sznurówki woskowane wiec ciężko je zawiązać ale to mały niuans. Zamówiłam kolejne o rozmiar mniejsze.
Przepiękne i bardzo wygodne. Idealne do tańca
Bardzo fajnie wykonane, wygodne, miękkie. Dobrze trzymają kostkę. Idealne do tańczenia high heels!
из-за китайского нового года очень долго отправляли, но как отправили дошло в спб за неделю. размер подошел, очень удобные и красивые, буду опробывать на танцах, пока я в восторге)
Igual a la imagen pero la zona del tobillo queda muy ancha, no se ajusta al tobillo, se queda holgada. Pero bueno no están tan mal. Son brillantes y la suela es de felpa, son cómodos pero en la zona de los dedos puede rozar un poco. También se pueden poner con calcetines negros.
Всесупер
Mooie schoen, zachte zool. Wel jammer dat de zool helemaal vervormd was door de verzending... hopelijk komt dit nog goed. Ik draag normaal een 37 en heb een 36 gekocht, ze mochten nog een maatje kleiner zijn want ze zijn nog net iets te groot.
Superbes chaussures de danse. Confortables et tailles parfaites ! Le colis est arrivé assez vite. Je suis très satisfaite de mon achat.
Szybka dostawa do Polski w dwa tygodnie. Bardzo wygodne, miękka podeszwa, idealne do tańca.
Пришли в размер. Танцевать супер удобно! На 37ой брала 6ку. Всё подошло. Размер стопы 23,5см.
great shoes, perfect for dancing
pretty
Buty przy gorze cholewki odstaja od nogi i nie wyglada to estetycznie. takze jesli masz waska nogę, to nawet sznurowadla nic nie dadza- but odstaje. wykonanie samego obuwia bez zarzutu.
They are beautiful, but I feel sad that I did not ask for a 9 cm heel to style the leg, they are very comfortable and the contact with the store was unbeatable
Очень удобные, мягкие, по размеру. Голенище большеватое, но, если обвязать шнурком, то норм. Очень быстрая доставка в Москву.
sooooo good i wanna get the other color hh thanks