SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro Dancer Dance Shoes Online Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pour cours de danse livré tel que convenu
Very comfortable
Like the color
Ce sont de très beaux souliers de très bonne qualité. Je les ai achetés lorsque le prix étaient réduits et j'y ai gagné dans le rapport qualité/prix. Je recommande.
SHoes very comfortable
Love the shoes. Delivery took a while.
comfort and style These are the most comfortable dance shoes I have owned. They are stylish and the lace up allows you to adjust the fit. I also like the open toe. Such a good bargain for the price. Love them
Good shoe if you are okay with an open toe The ventilation on the sides is great. It’s a wonderful shoe. The only thing I don’t like is the open toe. I could only get the nude ones with the open toe in my size. Otherwise I would have given them 5 stars.
Comfortable but quite wide at the front; have to wear mine with thick socks
I love the fit of the shoe as they’re incredibly comfortable. I have to say I’m incredibly disappointed with the quality of the sole of the shoe. I’ve worn them once and there’s already a hole in the suede sole of the shoe. That being said, i’m very disappointed, however, because it’s so hard to find this kind of comfort in dance shoes (I have bunions) i’m going to take them to my local cobbler and have him replace the suede sole. I hope this is possible. If you’re dance style includes twirling and spinning, the soles won’t last long...hopefully longer than for me. Truely a very mixed review.
2nd pair that I purchased. A favorite as they lace up and don’t squeeze feet.
Very light footed now. Loved the grandmother look
They are very comfortable. I would like these shoes made in leather . I use them for teaching and practice.
Nice dance shoes I did get a blister on one of my heels, other than that love them for social dancing!
Very comfy!
I use these shoes to practice ballroom dancing. They are comfortable, flexible and sturdy!
These shoes will last about 5 months with steady Chicago Style Stepping practice These are shoes that I will use for dancing and I bought them a half size larger and they fit very nicely. The quality of the material isn’t as good as I expected and I don’t think they will last long. But for the price I not too disappointed.
I ordered the shoes a 1/2 size smaller than I usually wear and they fit perfectly. Very comfortable shoes.
Comfortable, stretches to your foot.
Perfect fit The product is comfortable and cute! Sizing is the same as street shoes, perfect fit! I would like to have a tongue added though.
Great fit and very co This the best practice shoe and nice enough to wear out to social. You get air in the mesh fabric and these are extremely comfortable. I’m very happy with this purchase and highly recommend this shoe!
Great fit and comfort I love these practice shoes. There is plenty of room and very comfortable.
I love these practice shoes. There is plenty of room and very comfortable.